Reference

How jet9ja Handles Your Personal Data

This Privacy Policy explains what information we collect when you use jet9ja, how we store it, and what rights you hold over it. Access and eligibility depend on your local law and the eligible regions we serve — including Bangladesh.

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jet9ja How jet9ja Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply encryption and access controls to the personal data stored on your jet9ja account. Payment data tied to bKash, Nagad, and Rocket transactions is processed through our payment partners under data-handling agreements, not stored in plain form on our servers. Your account password is hashed, and we use OTP verification on login to reduce unauthorised access. Data retention periods vary by data type — identity records are kept as long as your account is active or as required by applicable obligations, while session cookies expire on browser close unless you choose to stay logged in.

Account Security

OTP verification on every login session protects your account from unauthorised access. We never store your mobile wallet PIN or bKash credentials on our servers.

Cookie Controls

Session cookies keep your login active across your phone and browser. You can manage cookie preferences through your browser settings at any time without losing your account.

Data Retention

We keep identity and transaction data for the period required under applicable financial obligations. Once your account is closed and the retention period ends, we delete your personal record.

Third-Party Sharing

We share data only with payment processors like our bKash, Nagad, and Rocket integration partners, and only under strict agreements that prohibit them from using your data independently.

PRIVACY CONTACT PATHS

Reach Us With Your Privacy Questions

If you want to request access to your personal data, ask us to delete it, or raise a concern about how we handle your information, our support team is available to help. You can reach us through live chat on the jet9ja site, by email, or via our mobile-accessible help centre. We aim to respond to all privacy-related requests within a reasonable period — complex requests may take longer, and we will keep you updated.

Team online

Live Chat

Start a live chat session directly from the jet9ja site or mobile browser. Our team handles privacy queries alongside general account support.

Email Support

Send your privacy request or data query to our support email. Include your registered account details so we can locate and verify your record quickly.

Help Centre

Our mobile-accessible help centre has a dedicated privacy section where you can submit a formal data request or check the status of an existing one.

Common Questions About Your Privacy Rights

These are the privacy questions we hear most often from people in Bangladesh using jet9ja. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, phone number, email address, and payment details — including wallet identifiers for bKash, Nagad, or Rocket — along with device and session data when you browse.

Yes. Submit a data access request via live chat or email using your registered account details. We will verify your identity and provide a summary of the data we hold.

Contact our support team through live chat or email. Once your account is closed and any mandatory retention period has passed, we will remove your personal record from our systems.

We share payment data only with our processing partners handling bKash, Nagad, and Rocket transactions. These partners operate under data agreements and cannot use your data for their own purposes.

Cookies keep your login active and remember your device preferences. You can adjust or block cookies through your browser settings; some site functions may behave differently if you do.

Access to jet9ja and the applicability of this policy depends on your local law and eligible regions. If you are unsure whether access is permitted in Bangladesh, check your local legal position first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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